DesYIgn — Innovative Youth Information and outreach
2020
DesYIgn — Innovative Youth Information and outreach
The DesYIgn Focus Group report studies young people's information-seeking behaviour. The knowledge extracted from the study can be used in improving the service design and communication activities of youth information and counselling services, ensuring they are user-centred and innovative.
Eight focus group interviews were carried out in four different countries, which were: UK (Wales), Spain (Valencia and Madrid), Malta, and Luxembourg. A total of 37 young people; aged between 15 and 29 and with an average age of 19; participated in the in-depth discussion, where they elaborated on their everyday information-seeking practices, their level of awareness of the services, their challenges in accessing the services, and how they would prefer using such information services.
