Project dates: March 2019 -  February 2021

Coordination: ERYICA

Financed by Erasmus+ 

Partners: ERYICA (Luxembourg), Youth Work Ireland (Ireland), Koordinaatti (Finland), Agence Nationale pour l'Information des Jeunes (Luxembourg), Dirección General de Juventud y Deportes de Madrid (Spain), ProMo Cymru (Wales), Aġenzija Żgħażagħ (Malta), Institut Valencià de la Joventut (Spain), Åbo Akademi University (Finland)

Project categories: design and outreach of youth information services

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Youth information services and workers provide assistance to all young people, helping them to make informed decisions that will shape their future. This service is available to every single young person, free of charge, and has a real impact on shaping their future. However, not all young people are aware that these services are available to them.

The aim of this project is to rethink how services are designed and to create tools and resources to allow youth workers and youth information workers to reach out to a maximum number of young people, especially those at risk of social exclusion. In order to do this, youth information providers need to be trained on new channels and tools, and on how to design their services in a user-centred and innovative manner to appeal and reach out to more young people.

This project will use service design methodologies and desk research. The service design is approached from a human-driven way of design thinking and doing. It starts from the needs and requirements of users and looks for solutions together with providers, users and other stakeholders.

The specific aims of the project are:

  • To create a toolkit on service design for youth information provision, aiming to reach out to more young people, including quality indicators and measures;

  • To create an online course, to be implemented into the ERYICA training system, based on the toolkit; and

  • To carry out innovative youth information design pilots that will test the resources developed at different stages and help re-think youth information provision using service design methods, which can be used as good practice examples for youth information services across Europe.

At the end of the project, regional and national multiplier events will be organised by all of the partner organisations. This will be tailored for political awareness-building at local, national and European level for the further support of youth information services in participating countries, and to highlight the importance of the promotion of these services.

The project will begin in March 2019 so stay tuned!